Email FAQ

 

Important - Norwood Light will never ask for your password via Email
How do I get an Email Account?
What are Norwood Light's Email Settings
?
What are Norwood Light's Email Setting for Outlook Express?

Does Norwood Light have a web interface to mail?

Can I use Norwood Light Email on my smartphone?
Spam & Virus Filtering - Where to check for missing emails?

 


How do I get a Norwood Light Email account?

  1. When you first signed up for service you should have been assigned your email account(s)
  2. If you have not received an email address, please call 781.948.1150, option #1 and a service representative will cross-reference your account and then assign you an email address.

 


How do I change my Norwood Light Email password?

  1. Go to https://webmail.norwoodlight.com.
  2. Login using your email account and current password.
  3. Select "Options" from the navigation bar.
  4. Select "Change Password" Option.
  5. Type in old password and then type in new password, and re-type new password.
  6. Click on Modify.

 


Does Norwood Light have a web interface to mail?

  1. Yes, Go to https://webmail.norwoodlight.com.
  2. Login using your email account and password

 


Norwood Light Broadband Email Setting.

Using these setting when setting up your email client to send and receive your email.

My Incoming mail server is a
IMAP

Incoming Mail (IMAP) mail.norwoodlight.com
 port 993/tcp (imap)
Security Required:
TLS
Authentication Required
PLAIN
UserName/Account Namejdoe (your email account)do not use @ norwoodlight.com
Passwordmypasswordcase sensitive
Outgoing Mail (SMTP)
smtp.norwoodlight.com
 port 587/tcp
Outgoing SecuritySTARTTLS
Authentication Method
PLAIN / Normal Password

Account Name:
jdoe (your email account)
do not use @norwoodlight.com
Password:
mypassword
case sensitive

 

Outlook Recommended Settings:

My Incoming mail server is a

IMAP

Incoming Mail (IMAP)mail.norwoodlight.com
 port 143/tcp (imap)
Security Required:
TLS
Authentication Required
PLAIN
UserName/Account Namejdoe (your email account)do not use @ norwoodlight.com
Passwordmypasswordcase sensitive



Outgoing Mail (SMTP)
smtp.norwoodlight.com
 port 587/tcp
Outgoing SecurityAUTO
Authentication Method
PLAIN / Normal Password

Account Name:
jdoe (your email account)
do not use @norwoodlight.com
Password:
mypassword
case sensitive

 

Please note that older Outlook versions do not properly apply TLS to the secure IMAP(IMAPS) port 993.  Port 993 can be used with security type SSL.

Please note that older Outlook versions do no support STARTTLS. Outgoing security type will need to be configured to auto. Port 587.

 


Can I use Norwood Light Email on my smartphone?

Yes,  please see your Norwood Light Email Setting for proper setup



Spam & Virus Filtering - Where to check for missing emails?

  1. All spam that is filtered and gets flagged as spam goes to your Webmail Account
  2. Your flagged "spam" emails will be stored in your "Spam" Folder
  3. If you find a message that is valid and not spam, you can select that message and move it to your inbox.
  4. Once the message is in your "Inbox", you now will be able to download that message to your email client (i.e. Outlook)
  5. All spam will be stored for 2 weeks only and then will be deleted