The Town of Norwood
Digital TV, Hi-Speed Internet & Digital Phone
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Call 781.948.1150 for Service.

Email FAQ:

• How do I get an Email Account?
• What are Norwood Light's Email Settings?
• How do I change my email password?
• Does Norwood Light have a web interface to mail?
• Using Webmail with Firefox - First Time Firefox Users
• Using Webmail with Internet Explorer 7 - First Time Internet Explorer Users
• How do I setup Outlook Express for Windows - First Time Users
• How do I setup Outlook Express for Windows - Currently Using
• How do I setup Microsoft Outlook for Windows
• Spam & Virus Filtering - Where to check for missing emails?

How do I get a Norwood Light Email account?

1. When you first signed up for service you should have been assigned your email account(s)
2. If you have not received an email address, please call 781.948.1150, option #1 and a service representative will cross-reference your account and then assign you an email address.

How do I change my Norwood Light Email password?.

1. Go to https://mail.norwoodlight.com.
2. Login using your email account and current password.
3. Select "Options" from the navigation bar.
4. Select "Change Password" Option.
5. Type in old password and then type in new password, and re-type new password.
6. Click on Modify.

Does Norwood Light have a web interface to mail?

1. Yes, Go to https://webmail.norwoodlight.com.
2. Login using your email account and password

Norwood Light Broadband Email Setting.
Using these setting when setting up your email client to send and receive your email.

1. When you first connect - your will get an error message "Secure Connection Failed
2. Click on text link "Or you can add an exception…"
3. Click on the "Add Exeption" button
4. The "Add Security Exception" window appears, now click on "Get Certificate" button
5. Click on "Confirm Security Exception" button
6. The Webmail Login screen now appears and you are now ready to use webmail. This will be the only time you will need to go thru these steps.

Using Webmail with Internet Explorer 7- First Time Internet Explorer 7 Users

1. When you first connect - your will get an error message "problem with this websites security certificate "
2. Click on text link "continue to this website (not recommended)"

Outlook Express for Windows - First Time Users:

1. Open Outlook Express. If this is your first time launching Outlook Express, the Internet Connection Wizard will open to guide you through the setup. If you do not see this window, please proceed to Reconfiguring Outlook Express.
2. In the Internet Connection Wizard, type your name in the Display name field as you would like it to appear when you send e-mail (i.e John Doe) Click NEXT
3. Enter your e-mail address username@norwoodlight.com  (i.e (jdoe@norwoodlight.com) Click NEXT
4. In the Incoming Mail (POP3) server field type: mail.norwoodlight.com
5. In the Outgoing Mail (SMTP) field type: mail.norwoodlight.com
6. Click NEXT
7. Enter your username in the POP Account Name Field (ie. jdoe)  and your password in the password field (If you do not wish to supply your password each time you check for incoming mail, verify that the REMEMBER PASSWORD box is checked)
8. Click NEXT and then Click FINISH

Outlook Express is now configured properly

Outlook Express for Windows - Currently Using: 

If you already have been using Outlook Express, use the follow the following steps to configure Outlook Express to send & retrieve e-mail from Norwood Light Broadband.

1. Open Outlook Express and select the Tools menu
2. Click ACCOUNTS
3. Click the Mail tab to make it the active window
4. Remove any accounts that are not being used by highlighting the account and click on remove.  Do not remove any active accounts.
5. Add your new Norwood Light Broadband email account
6. Select the ADD button and Select MAIL.
7. In the Internet Connection Wizard, type your name in the Display name field as you would like it to appear when you send e-mail (i.e John Doe) Click NEXT
8. Enter your e-mail address username@norwoodlight.com  (i.e (jdoe@norwoodlight.com) Click NEXT
9. In the Incoming Mail (POP3) server field type: mail.norwoodlight.com
10. In the Outgoing Mail (SMTP) field type: mail.norwoodlight.com
11. Click NEXT
12. Enter your username in the POP Account Name Field (ie. jdoe)  and your password in the password field (If you do not wish to supply your password each time you check for incoming mail, verify that the REMEMBER PASSWORD box is checked)
13. Click NEXT and then Click FINISH

Outlook Express is now configured properly

Microsoft Outlook 98 or Microsoft Outlook 2000:

1. Open Outlook
2. On the Tools menu, click Services
3. On the Services tab click Internet E-Mail Information Service and click Properties
4. If Internet E-mail is not listed, click Add, then click Internet E-Mail and then click OK
5. On the General tab in the Mail Account type Norwood Light Broadband for this account
6. In the Name field type your full name.  (i.e. John Doe)
7. In the E-Mail Address field type your username@norwoodlight.com (i.e. jdoe@norwoodlight.com)
8. In the Reply Address field type your username@norwoodlight.com (i.e. jdoe@norwoodlight.com)
9. On the Server tab in the Outgoing Mail (SMTP) field type mail.norwoodlight.com
10. In the Incoming Mail (POP3) field type mail.norwoodlight.com
11. On the Incoming Mail Server area type you username ONLY in the Account Name field. jdoe (do not use full email i.e. jdoe@norwoodlight.com)
12. In the Password field type your password
13. On the Connection Tab choose Connect Using My Local Area Network (LAN)
14. Click OK

Spam & Virus Filtering - Where to check for missing emails?

1. All spam that is filtered and gets flagged as spam goes to your Webmail Account
2. Your flagged "spam" emails will be stored in your "Spam" Folder
3. If you find a message that is valid and not spam, you can select that message and move it to your inbox.
4. Once the message is in your "Inbox", you now will be able to download that message to your email client (i.e. Outlook)
5. All spam will be stored for 2 weeks only and then will be deleted