Email FAQ

Norwood Light Broadband (NLB) offers Email as a complimentary, free service to our Internet customers. NLB customers can use other alternative, free email services such as Gmail, Yahoo, Hotmail, etc. NLB customers pay for their Internet Service, not email.

  1. When you first signed up for service you should have been assigned your email account(s)
  2. If you have not received an email address, please call 781.948.1150, option #1 and a service representative will cross-reference your account and then assign you an email address.
  1. Go to https://webmail.norwoodlight.com.
  2. Login using your email account and current password.
  3. Select “Options” from the navigation bar.
  4. Select “Change Password” Option.
  5. Type in old password and then type in new password, and re-type new password.
  6. Click on Modify.

Yes, Go to https://webmail.norwoodlight.com.
Login using your email account and password

Using these setting when setting up your email client to send and receive your email.

My Incoming mail server is a IMAP
Incoming Mail (IMAP) mail.norwoodlight.com  port 993/tcp (imap)
Security Required: TLS
Authentication Required PLAIN
UserName/Account Name jdoe (your email account) do not use @ norwoodlight.com
Password mypassword case sensitive
Outgoing Mail (SMTP) smtp.norwoodlight.com  port 587/tcp
Outgoing Security STARTTLS
Authentication Method PLAIN / Normal Password
Account Name: jdoe (your email account) do not use @norwoodlight.com
Password: mypassword case sensitive

Outlook Recommended Settings:

My Incoming mail server is a IMAP
Incoming Mail (IMAP) mail.norwoodlight.com  port 143/tcp (imap)
Security Required: TLS
Authentication Required PLAIN
UserName/Account Name jdoe (your email account) do not use @ norwoodlight.com
Password mypassword case sensitive
Outgoing Mail (SMTP) smtp.norwoodlight.com  port 587/tcp
Outgoing Security AUTO
Authentication Method PLAIN / Normal Password
Account Name: jdoe (your email account) do not use @norwoodlight.com
Password: mypassword case sensitive

Please note that older Outlook versions do not properly apply TLS to the secure IMAP(IMAPS) port 993.  Port 993 can be used with security type SSL.

Please note that older Outlook versions do no support STARTTLS. Outgoing security type will need to be configured to auto. Port 587.

Yes, please see your Norwood Light Email Setting for proper setup.
  1. All spam that is filtered and gets flagged as spam goes to your Webmail Account
  2. Your flagged “spam” emails will be stored in your “Spam” Folder
  3. If you find a message that is valid and not spam, you can select that message and move it to your inbox.
  4. Once the message is in your “Inbox”, you now will be able to download that message to your email client (i.e. Outlook)
  5. All spam will be stored for 2 weeks only and then will be deleted